Frequently Asked Questions

Q: Where does SHANHUA TRADING CO., LIMITED ship from?

A: We ship from our fulfillment locations in Asia. The specific origin depends on the product and stock availability.

Q: How long will it take to receive my order?

A: Standard delivery typically takes 7–20 business days after dispatch, depending on your location. Expedited options may be available at checkout.

Q: Can I cancel my order after placing it?

A: If your order has not yet been dispatched, we may be able to cancel it. Please contact us as soon as possible. Once shipped, the order will need to go through the return process.

Q: Do you offer refunds?

A: Yes. Eligible items can be returned within 30 days of delivery for a refund. Please review our Return & Refund Policy above for full details.

Q: Is my payment information secure?

A: Yes. All payments are processed through PayPal's secure gateway. We do not store your full payment details.

Q: How can I track my order?

A: A tracking number will be provided in your shipping confirmation email, where available. You can use it to monitor your delivery on the carrier's website.